Saddened by recent news surrounding a Pet Crematorium in Herefordshire

We have been deeply saddened and disgusted by the recent news regarding an investigation surrounding a pet crematorium in Herefordshire. We won’t comment on the details as they are extremely distressing.

Our thoughts are with every family affected by this heartbreaking situation.

The families involved placed their trust in professionals, as we all do, they were let down, this is beyond acceptable. 

These are the things you should be reassured of when the time comes to say goodbye.

• That your vet has visited the crematorium and when their last visit was.
• Whether they trust them with their own pet.
• Timeframes of having your pet’s ashes returned to you.
• Confirmation of a genuine individual cremation, where your pet is cremated completely on their own.

If you are choosing a pet crematorium yourself, they should be able to provide you with the following:

• An option to visit the premises.
• Details on how they identify and track your pet throughout the process.
• Confirmation of a truly individual pet crematorium, and what that means.
• Timeframes of having your pet’s ashes returned to you.
• Provide you with an option to bring your pet to the crematorium yourself.
• Be able to explain their processes and answer any questions you may have.

You can look for reviews from someone who has visited the pet crematorium, ask your chosen pet crematorium to provide photos, ask them to video their premises. A reputable crematorium should be happy to answer questions and do their utmost to reassure you. Your veterinary practice should also be able to provide information about the service they use.

The bond we share with our pets is built on love and trust, and when we say goodbye, we place that same trust in those caring for them. Our hope is that this heartbreaking situation encourages openness, accountability and transparency from all pet crematoriums and enables reassurance for every pet owner in the future.

Our thoughts are with everyone affected.

Natasha and James

Fleur Fauna Pet Crematorium